Shipping & Handling

Special or Custom Orders
We require a 50% deposit on anything we do not have in stock that has to be special ordered. Your deposit can be paid by credit card or check. Once an order goes into production, it cannot be changed or cancelled. When we receive your order to our warehouse, we will notify you and, at that time, you will need to pay the final balance. When we get your final payment, your order will be turned over to the carrier service. Most shipments will get to you within one to three days - we do not ship freight collect. If you incur any shipping charges do not pay it. Call us so we can correct this error with the freight carrier.

LTL Truck Delivery
Large and/or heavy items will be delivered by contract LTL (less than truckload) carriers. In most cases they will pick your order up from our warehouse and it will be delivered to you by appointment. Unless otherwise arranged at the time of order with your sales consultant, your delivery will be curbside to your driveway. Once the furniture is taken off the truck it is the owners responsibility for placement and un-cartoning of merchandise. You must let your sales consultant know if you live in a restricted neighborhood or do not have large truck access to your home, as special arrangements will need to be made. In large, metropolitan areas our carriers will charge an access fee in addition to your shipping cost or if a lift gate and/or freight elevator is required for you to receive your furniture. For extra large or heavy items and/or large quantities, we do offer white glove delivery for an additional fee. Some manufacturers, including Hanamint, require white glove delivery. With this service, your furniture will be delivered by appointment, brought into your home as designated, set up and the packing materials disposed of. PLEASE NOTE. To ensure your delivery goes smoothly we ask you to do the following:

Be sure your box count matches the quantity on your freight bill. If there is a discrepancy, note that on the bill with the driver present.

You must make every effort to inspect your items while the driver is present. If it is not possible to inspect each item, make a visual inspection of the boxes and note ANY damage, no matter how minor, to the boxes. You must write this on your Bill of Lading as "BOXES DAMAGED, SUBJECT TO INSPECTION". This is critical, as it protects you if a freight claim needs to be filed. If you do not follow by these instructions, we will not be held responsible for your freight claim.

Please, unless completely un-useable, accept your order. Once you have inspected the entire contents, if you do find freight damage, call us and we will start the process to file a claim.

Standard Delivery
We ship all small items i.e. fabric, umbrellas or parts via FedEx Ground Delivery for a nominal fee. Most deliveries are made within 5 business days. You do not need to be present or sign for these deliveries.

Returns
If a return is necessary (some freight companies require pick up of damaged merchandise before they will settle a claim) the merchandise MUST be boxed back up in the original packaging. It is the owner's responsibility to do this. We will not accept returns if you change your mind on any special or custom orders or on replacement cushions.

Questions & Concerns
If any concerns or problems arise, communication is the absolute best way for us to maintain a healthy relationship with you. Please do not hesitate to call. We will also be very proactive in contacting you to make sure the shipping of your furniture goes as smoothly as possible.